I offer a refund if you tell me within 14 days of receiving their goods that they want to cancel. You have another 14 days to return the goods once they've told you.
I will refund your purchase as soon as I receive the items back.
I send all orders with Royal Mail tracking. If tracking shows as delivered, I cannot refund if you do not receive the parcel. Please give a postal address you have access to where it can be delivered safely.